Self-motivation courses are offered to both employees and managers with emphasis on setting daily accomplishments. By continuing to use this website, you agree to their use. Goals help to define what managers expect from their employees. Goals can then be tailored for each department. There is no real evaluation system in place to measure employee performance. Managers should be required to attend training programs.

Accessed May 23, Their only focus was ensuring that Sales per Hour SPH remained high, employee development was not important to managers. Managers and employees need to establish goals and ways to achieving them. There was a lot of litigation that transpired because of this system and employees were compensated. Develop a company-wide evaluation form enabling standardization of the way employees are evaluated by managers.

Managers soh be required to attend training programs. B The union was disbanded by a vote that tried to sue Nordstrom for backpay. How Nordstrom drives this behavior is in the system they enforced that all salesperson would adhere to and respect. This system fosters employee competition, jealousy, and dissention because it will only allow the best service people xph survive.

Employees are forced to adhere to the informal organizational culture or they are not considered team players.

nordstrom case study sph

There was a lot of litigation that transpired because of this system and employees were compensated. Nordstrom, the management philosophy has been to offer the customer the best in service, selection, quality, sh value.

Nordstrom should establish formal and consistent Standard Operating Procedures, to which their employees can resort to for guidance. Employees might not have the educational capacity to learn new techniques.


Nordstrom Case Analysis by Louis-Victor Jadavji on Prezi

Nordstrom Case Study Nordstrom: Goals help to define what managers expect from their employees. Click to learn more https: It presented the media with the impression that Nordstrom had an unfair advantage by not fully paying employees for their work and gave them a lot of negative publicity.

This site uses cookies. Employees who are successful under the current system might resist changes. On-going review of employee progress will help to level the playing field and relieve some of the pressures and intimidation some employees feel working at Nordstrom. Nordstrom uses positive reinforcements by providing various incentives to employees to encourage them to achieve high SPH, for example free dinners, cash rewards and store discounts.

nordstrom case study sph

Employees and managers never collaborate to set individual goals, instead goals were set by departmental managers or store managers, but employees are still expected to achieve goals. Offer employee feedback on an on-going basis. Roll out on-the-job training for all employees, ensuring that all employees understand how to perform their job functions.

You are commenting using your Google account. They are nirdstrom encouraged to develop a solid customer base. They can always leave vase this system allows for the best and highly motivated indivuals to be duely compensated. Setting individual employee goals and ways to achieve them will yield the most desired result in the long term.

Nordstrom Case Analysis Essay

Outstanding performance was expected from all employees even-though goals were not individually tailored. If SPH is consistently below the minimum standard set by the department manager, this can lead to termination or isolation as employees feel uncomfortable and inadequate. Goals can then be tailored for each department. We use cookies to give you the best experience possible. Dissension in the Nordstrrom


Employees can track how they are performing in relation to their peers on a regular basis, as SPH figures are displayed for all to see via charts and electronic printouts. Notify me of new comments via email. Nordstrom does not have a formal company-wide evaluation form, therefore stkdy is no consistency in the evaluation process.

nordstrom case study sph

They also encourage hard work by promoting from within which motivates employees to mordstrom hard as a promotion could lead to a higher salary and other incentives.

Develop and roll out a company-wide Standard Operating Procedure handbook using input from outside sources in order to achieve desired results. Leave a Reply Cancel reply Enter your norrdstrom here Employees who do not achieve the minimum required SPH are categorized as under-performers.

Former Nordstrom employees accuse them of using unfair labor and discriminatory practices to intimidate employees and force them to perform tasks like stocking and picking up merchandise during non-working hours.